Cancellation and Late Policy
Cancellation Policy: We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 24 hours before your appointment time to avoid a cancellation fee. If canceling for an event or group session, please do so 72 hours ahead of scheduled appointment/event. If you need to reschedule please reschedule via phone 24 hours ahead of scheduled appointment time. A deposit is required to secure appointments. If you choose not to provide your credit card information, we will not secure your appointment. Each appointment requires a deposit fee as listed. This fee goes towards cost of service. All deposits are NON REFUNDABLE. We accept PAYMENT IN PERSON AND ONLINE! Also, when making an appointment and paying via PayPal DO NOT pay with e -check! We DO NOT accept e-Check payments as a deposit! No-shows will be billed for the full (100%) amount for the appointment. Clients who have no-showed for appointments will be asked to prepay/pay the full amount of service when booking future appointments. All appointment cancellations must be made & confirmed via email or phone. Two no-shows and rescheduled appointments less than 24hrs, MAY forfeit any future appointments with Eyecatcher, LLC.
LATE POLICY : We ask that our clients arrive promptly for their appointments to ensure sufficient time for quality results. While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints. Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the esthetician's next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.